How many hours a day do your staff members spend doing repetitive and mundane tasks such as billing, confirming appointments, distributing reports or entering and re-entering patient details into multiple systems?
HealthTrack has taken the time to understand all the aspects of your business, and has put automated solutions in place to increase productivity, stimulate cash flow, and achieve a much better return on investment.
So how does HealthTrack help you manage and grow your business while achieving a saving of 27% in support costs? Here are just a few examples:
Billing is an essential aspect of running any business including a medical practice. The complicated Medicare billing rules with multiple service rules, price changes and multitude of item numbers, means your staffs need to be highly skilled and effective just to claim what you are entitled to. HealthTrack makes this easier with features such as our ‘Rules Engine’ that ensures your invoices are always correct. Submitting correct invoices to Medicare and the Health Funds ensures less rejections and thus fewer resubmissions. The resubmission process often consumes more time than the original billing process and of course this will substantially reduce your debtors. HealthTrack’s online submission of claims direct to Medicare and Health Funds via Eclipse will reduce your debtors even further.
A ‘no show’ patient is simply wasted productivity. Most specialist appointments are scheduled months in advance, so patients need to be reminded. Many practises try to call patients to remind them of their appointment, but because of the time and effort involved, often only those patients with the most valuable appointments are contacted.
HealthTrack’s SMS reminder service is fully automated. It is based on a simple rules based engine. Once setup, HealthTrack takes over the process, including the processing of SMS replies. HealthTrack’s SMS reminder service can send one or more reminders to all or any selected booking type, to meet your personal approach. Imagine how much wasted time you could be saving? Reliable, easy to set-up, and easy to manage HealthTrack delivers higher productivity to doctors, improving reliability and consistency, while reducing staff effort.
Document Distribution System
The HealthTrack Document Distribution System (DDS) is fully integrated, delivering patient reports and test results to referring doctors by encrypted messaging gateways (e.g. HealthLink, Medical Objects, Argus, etc), by fax or via physical printed mail. As the letter of the report or result is created, the recipients of the document are selected. Then, when the document is “approved” (finalised), HealthTrack automatically works out how the document should be sent to each recipient and either sends it, or schedules it for manual printing and handling. No matter what time of the day or night, HealthTrack delivers the report without further intervention. While significantly saving on administration effort, more important is the fact that reports and results are delivered to the recipient (e.g. referring doctor) faster, thus improving service levels and patient care.
HealthTrack’s Virtual Receptionist, is an easy to operate touch screen patient check-in solution, presenting important information to patients as they arrive. Upon arrival the patient simply swipes their ‘Medicare Card’ and the HealthTrack Virtual Receptionist will do the rest, including welcoming patients, checking-in patients and even allowing the patients to confirm and update their personal details. This will ensures correct address details for future communications, and accurate billing purposes. Features are selectable including multi language support. Real-time check-in reduces front desk workload, freeing them up to focus on patients who need extra assistance or/and on other core business functions like billing.
Incoming Document System
Are you tired of having staff opening, scanning, matching and importing clinical mail? HealthTrack’s Incoming Document System is an automated method of receiving referrals, discharge summaries, letters and test reports from other health care providers. All incoming documents are electronically matched and automatically saved based on each doctors preferred settings for each document class. Automatically importing documents ensures they are saved to the correct patient file as soon as they are received, saving your practice/hospital department hours of administration time and effort each week.
Auto-Import Barcode Manager
Imagine substantially reducing your support costs whilst putting an end to misfiling? HealthTrack’s Auto-Import Barcode Manager makes this possible, by coding each document with a barcode based on the ‘Health Industry Bar Code’ standard (HIBC). A typical use is for patient notes during a consultation. The doctor simply uses the bar-coded patient note sheet/s and when the day is finished, the batch of patient note sheets are scanned and HealthTrack Barcode Manager will electronically separate and file each note to the correct patient and correct location within the patient electronic medical record. The Bar Code, not only ensures each document is correctly filed, but also eliminates the risks associated with misfiling including misdiagnosis and litigation. This class of capability is generally only associated with enterprise hospital PAS systems, yet HealthTrack brings these capabilities to your practice and department.
The savings are significant, the ‘peace of mind’ priceless.