With HealthTrack, you can count on a dedicated support team who truly understand clinical and hospital practice management. Our team is committed to understanding how to streamline and secure the management of patient data and how to improve the patient experience in your workplace environment. This ensures that your hospital/practice benefits from the most reliable and up-to date system available.
Support is available to all HealthTrack users via phone, email, online through our website and even onsite if required.
Occasionally, we will need to access your systems remotely to diagnose and resolve your problem.
Our HealthTrack support team can be contacted during “Standard Support Hours” on +61 (7) 3338-3570.
“Standard Support Hours” are between the hours of 08:00am and 5:00pm Australian Eastern Standard Time Monday to Friday excluding Queensland and Brisbane Public Holidays.
Support outside “Standard Support Hours” is available by arrangement or in an emergency and will incur “after hours” charges. Please refer to your current HealthTrack Maintenance Agreement.
Report your problem online now
HealthTrack provides an online portal for customers to register and track progress of their issues. Please use this system to log problems
Occasionally, you may need onsite support, for example training. Please discuss your requirements with our support team.
Browse the Online Knowledge Base
The online knowledge base is designed to be your first port of call for support providing detailed information about the HealthTrack product, its various features, and enhancements and how it can benefit your practice/hospital department. It also includes a FAQ section to cover all those common questions our clients ask. Please search this knowledge base before logging a new problem via phone, email or online.
To use HealthTrack Cloud you will need to sign-up for a HealthTrack Cloud account, download ‘HealthTrack Cloud Start-up’ application and login via the ‘HealthTrack Cloud Start-up’ application.