HealthTrack Medical Systems
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Support

We're here to help

With HealthTrack, you can count on a dedicated support team who truly understand clinical and hospital practice management. Our team is committed to understanding how to streamline and secure the management of patient data and how to improve the patient experience in your workplace environment. This ensures that your hospital/practice benefits from the most reliable and up-to date system available.

Support is available to all HealthTrack users via phone, email, online through our website and even onsite if required.

Occasionally, we will need to access your systems remotely to diagnose and resolve your problem.

Telephone Support

Our HealthTrack support team can be contacted during “Standard Support Hours” on +61 (7) 3338-3570.

“Standard Support Hours” are between the hours of 08:00am and 5:00pm Australian Eastern Standard Time Monday to Friday excluding Queensland and Brisbane Public Holidays.

Support outside “Standard Support Hours” is available by arrangement or in an emergency and will incur “after hours” charges.  Please refer to your current HealthTrack Maintenance Agreement.

Email

You can email our support staff directly at 

Report your problem online now

HealthTrack provides an online portal for customers to register and track progress of their issues. Please use this system to log problems

Onsite Support

Occasionally, you may need onsite support, for example training.  Please discuss your requirements with our support team.

Browse the Online Knowledge Base

The online knowledge base is designed to be your first port of call for support providing detailed information about the HealthTrack product, its various features, and enhancements and how it can benefit your practice/hospital department.  It also includes a FAQ section to cover all those common questions our clients ask. Please search this knowledge base before logging a new problem via phone, email or online.

HealthTrack Cloud

To use HealthTrack Cloud you will need to sign-up for a HealthTrack Cloud account, download ‘HealthTrack Cloud Start-up’ application and login via the ‘HealthTrack Cloud Start-up’ application.

 

Training & Support

  • Online Manuals
  • Resources
  • Training
  • Support
  • Tips for using HealthTrack

Customer Testimonials

HealthTrack has transformed the way we deliver our service. (...HealthTrack) enables us to deliver a more patient focused &...
John McNeil (Project Officer)View More →

Useful HealthTrack Tips

Manage Duplicate Patients

How many duplicate patients are in your system? More importantly what medical information are your doctors missing out on...

Read More →

HealthTrack News

  • HealthTrack in 2014

    Features HealthTrack will now remember the size and position of windows. The currently remembered settings can be cleared either from the logon screen or from Read more →

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Contact Us

  • 1300 283 988
  • Contact Us
Unit 8 / 43 Lang Parade,
Milton, QLD 4066
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