HealthTrack Medical Systems Pty Ltd (HealthTrack) is committed to protecting your privacy and we want you to feel secure when providing information to us.
We are committed to handling your personal information in compliance with our obligations under the Privacy Act 1988 (Cth), and other relevant State and Territory laws that govern the handling of personal information and health records (Privacy Laws).
This Privacy Policy describes the kinds of personal information and sensitive information we collect in the ordinary course of our business, and how we handle and protect it.
1 What information do we collect?
We may collect personal information and sensitive information from you in the ordinary course of our business.
“Personal information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable. For example, this may include your name, contact details, date of birth, gender and identity information. We may also handle categories of sensitive information, which is given additional protection under the Privacy Laws.
“Sensitive information” is a subset of personal information, and is any of the following about you:
- health information
- genetic information
- biometric information (when used for automated biometric verification or biometric identification) and biometric templates
- racial or ethnic origin
- sexual orientation or practices
- religious beliefs or affiliations or philosophical beliefs
- political opinions or membership of a political association
- membership of a professional or trade association, or trade union
- criminal record
The types of personal information and sensitive information we collect will depend on how and why you engage with us, how you choose to engage with us, and what you tell us during those interactions.
In your interactions with us, we may collect the following types of personal information:
- if you are personnel of a business we deal with, we generally collect your name, contact details, place of employment and your job title;
- if you are personnel of a customer using our software, such as a staff member of a medical clinic, our customer (or you) may provide us with your name, date of birth, gender, contact details, address, place of employment, job title, identification information, membership of a professional association, registration number with a professional association, qualifications and employment history, identification photo, time and location of access to place of employment, and banking information;
- if you are a patient of a customer using our software, our customer (or you) may provide us with your name, date of birth, gender, contact details, address, identification information, banking information, Medicare or private insurance information, family or emergency contact details, concession details, health information, genetic information, racial or ethnic origin, sexual orientation or practices, religious beliefs or affiliations of philosophical beliefs, criminal record, images, scans, recordings and other medical records, and banking information; and
- if you are a job applicant, we generally collect your name, contact details, place of employment and your job title, and details of your education, qualifications and employment history; and
- if you submit any enquiries to us, we generally collect your name and contact details.
Our website uses cookies to collect domain information from your visit to customise and improve your experience on our website, which may include: the date and time of your access; the pages you have accessed; the name of the Internet Service Provider and the Internet Protocol (IP) address by which you are accessing the Internet; and the Internet address from which you linked to our site. Generally, the data collected by cookies does not identify you. However, we may be able to identify you when you submit personal information to us when making any enquiries.
2 How do we collect information from you?
We generally collect personal information directly from you in the course of your dealings with us including when:
- you register with us for webcasts, seminars, conferences, product purchases, product support, product education, subscription to email newsletters or other HealthTrack content-related notifications, white papers or other published downloads;
- you engage with us as a potential customer, supplier or business partner;
- you apply for a job with us; or
- you send us enquiries.
We may also collect personal information about you from third parties in the following circumstances:
- if you are personnel of a business we deal with, from your employer;
- if you are personnel of a customer, from our customer;
- if you are a patient of a customer, from our customer; or
- if you are a job applicant, from your nominated referees.
We have obligations under Privacy laws to handle sensitive information (including health information) appropriately, including to collect it only with your consent or otherwise as permitted under Privacy Laws. Where you are a patient of a HealthTrack customer, we rely on that customer to have obtained your consent to share your information with us.
3 How do we use the information we gather?
When we collect information from you, we will tell you why we are asking for the information and what we intend to do with it. You will have the option of not providing the information, in which case we may not be able to provide you with the products or services, provide customer support, respond to your requests for information, process any transactions you may have authorised or assess your job application.
We generally use your personal information for the primary purposes for which we collect it. This may be to:
- provide our products or services to you and to our customers;
- provide information you have requested to you;
- assess your application; or
- verify your identity.
In the ordinary course of our business, we may also use it for additional purposes, depending on the circumstances, such as to improve on our products or services. We may use your personal information, including your contact details, to provide you with information we think will interest you about our products and services, where we have your express or inferred consent.
You may opt out at any time if you no longer wish to receive marketing information or do not wish to receive marketing information through a particular channel. You can make this request by following the unsubscribe option in a marketing message, or by contacting us, using the details at the end of this Privacy Policy.
4 How we store and secure your data
HealthTrack takes the security of your personal information seriously.
We take reasonable steps to safeguard and secure information we hold, and protect it from loss, misuse, unauthorised access, use and disclosure, including:
- maintaining a secure environment for storage of information, whether in electronic form or in hard copy;
- using industry standard security measures, such as restricting access to authorised personnel only;
- using encryption when collecting or transferring sensitive data such as credit card information; and
- using password protection to secure information kept in electronic form.
While we take these precautions to protect and keep your personal information secure, we recommend that you take steps to ensure that your own devices and information are kept secure.
Sometimes our website and communications with you may contain links to third party websites. We are not responsible for the content or material contained in, or obtained through, any third party website or for the privacy practices of the third party website. We recommend that you review the privacy policy of each website that you visit.
HealthTrack may use pixels, transparent GIF files, cookies and web beacons and other methods on our website to help manage online advertising, however these technologies will generally not collect your personal information. HealthTrack uses third party advertising companies to serve ads on our behalf across the Internet. These third party companies employ cookie and web beacon (also referred to as 1×1 pixel.gifs or action tags) technology to measure and improve the effectiveness of ads for their clients.
5 How to request access to or correction of your information
You may request access to or the correction of the personal information that we hold about you at any time by contacting us, using the details at the end of this Privacy Policy.
We will respond to your requests within a reasonable time.
We will provide you with access, unless an exception under Privacy Laws applies. If we refuse access, we will explain to you the reason why. We are usually able to action your request for correction of your personal information. If we refuse your request for correction, we will explain to you the reason why. You can ask us to associate a statement with the information about you that we hold indicating your disagreement with it.
We will not charge you for making a request to access or for correction of your personal information. However, if providing you with access is not straightforward, we may charge you a reasonable amount (which we will let you know about in advance) to cover the costs we incur retrieving your information and providing it to you.
6 Is your information shared with third parties?
We may share your information with third parties where this disclosure is the primary purpose for which we collected it.
In the ordinary course of our business, we may also disclose your information to third parties in the following additional circumstances:
- our related companies;
- service providers to us where that third party is providing services on our behalf, such as organisations which we use to host our personal information;
- our professional advisors, such as accountants, lawyers and auditors; and
- where required by law.
We will only provide those third parties with information that is required.
Our software helps our customers who are health service providers share information securely with other healthcare providers and service providers. Where you are a patient of one of our customers, how our customer uses our software to share your information with others will be described in our customer’s privacy policy and can otherwise be explained to you by them.
HealthTrack processes and stores personal information in Australia. We will only disclose your personal information outside Australia in accordance with Privacy Laws.
7 Contacting Us
If you have any questions or complaints about our Privacy Policy or practices, including any requests for access to or correction of your personal information, please contact our General Manager on:
General Manager
HealthTrack Medical Systems Pty Ltd
07 3105 9033
Once we have received your query or complaint, we will investigate and endeavour to respond to you within a reasonable time, usually within 15 business days.
If you are not satisfied with our response, you can lodge a written complaint with the Office of the Australian Information Commissioner at:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 1042
email:
8 Updates to this Privacy Policy
HealthTrack may modify or update this Privacy Policy from time to time, and the updated version will be published on our website. You can check the “Last Updated” date below to see when this Privacy Policy was last changed. We encourage you to check our Privacy Policy regularly so that you can continue to be aware of how we handle your personal information.
This Privacy Policy was last updated in March 2025.