How merging seven legacy systems into HealthTrack slashed admin workload by 35 %, and enabled a multi‑site Cardiology group to work remotely.
Reduction in admin workload by 35%
Custom billing worksheet and unified patient database cut call handling, manual billing, and data‑entry time for seven admin staff.
Seamless migration of 20 years worth of data
HealthTrack merged seven separate MedTech databases (2000‑2021) into one cloud instance with no data loss - something no rival vendor could achieve.
Any‑Site, fully remote access across seven locations
Doctors and admin staff securely log in from home or satellite clinics, eliminating paper folders and supporting post‑COVID remote work.
"We cut our admin workload by 35-40%. HealthTrack is a very usable and logical platform. I'd tell anyone to implement it!"
Specialty
Cardiology
No. of Doctors
37
Location
Auckland - New Zealand
HealthTrack Customer since
2021
Challenge
Running seven discrete MedTech databases created duplicated records, manual reconciliation, and mounting storage. COVID lockdowns forced staff to work remotely, but remote desktop performance lagged. Doctors dictated on tape and handwritten encounter slips, while admin had to manually re‑key billing and referrals.
- Seven separate MedTech databases with no vendor path to merge.
- Manual billing and referral uploads across seven sites.
- No remote access workflow during COVID; paper slips persisted.
- Growing need for standardisation across part‑time doctors.
Solution
HealthTrack’s team spent two weeks on-site mapping billing workflows, NHI look‑ups and multi‑location templates. They migrated two decades of clinical data, configured custom billing work sheets, and trained admin staff under tight lockdown timelines. Remote log‑in and diary templates now power seven consult rooms, three echo rooms, and multi‑site clinic monitoring.
Impact
By consolidating seven fragmented MedTech databases into a single, cloud-based HealthTrack instance, The Heart Group has replaced duplication and hand-reconciliation with a streamlined, data-rich workflow that works just as well from the clinic as from home.
In only two weeks on-site, the HealthTrack team migrated 20 years of records, built custom billing worksheets and multi-location templates, and trained staff - despite strict lockdown conditions.
The result: admin call-backs and data-entry time have fallen by 35-40 percent thanks to worksheet automation, while NHI auto-look-ups shave minutes off every referral and are hailed as “invaluable.” Doctors and staff now log in remotely to run seven consulting rooms, three echo suites and multiple outreach clinics without paper slips, and a unified database means holiday cover and cross-site rostering are finally frictionless.
- Admin call & data‑entry time down 35‑40% after worksheet automation.
- Doctors and staff remotely access HealthTrack, eliminating paper slips and enabling quick result letters.
- NHI auto‑lookup saves minutes per referral upload, praised as “invaluable”.
- Unified database improves holiday cover and cross‑site roster flexibility.
Ready to see what HealthTrack can do for your practice?
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