Monash Health/Victorian Heart Hospital harnesses HealthTrack to automate cardiology workflows and integrate seamlessly with Monash’s EMR.
50% Faster Implementation
Went live in three months - half the typical timeline - despite a hospital‑wide scope.
Two staff members redeployed
Automated results-distribution enabled the redeployment of two full‑time staff from admin to patient‑facing roles.
Seamless & scalable integration
Supports ~1 000 users and 140 concurrent sessions with robust Cerner EMR and Citrix integration.
“HealthTrack’s integration is fantastic - I’ve never heard a ‘no’ from the team. Whatever we need, they find a way to make it work. That’s a huge win for a hospital of our size.”
Specialty
Cardiology
No. of Doctors
~1000
Location
Victoria - Australia
HealthTrack Customer since
2018
Challenge
Monash Health’s cardiology service was preparing for a major transition to the Cerner EMR. Their legacy CardioBase system lacked the deep integration, automation and data capture needed to keep pace with a rapidly growing service that now delivers >200, 000 procedures a year. Manual transcription, fragmented billing and limited data access created bottlenecks for clinicians and researchers.
- No reliable integration path to the new Cerner EMR.
- Manual dictation and transcription slowed turnaround of reports.
- Limited data‑export tools impeded large‑scale research projects.
- Billing workflow struggled to scale, risking revenue leakage.
Solution
HealthTrack was selected through a competitive tender for its proven HL7 interface engine, configurable reporting templates and end‑to‑end automation.
The joint project team delivered a full migration - including data conversion, six real‑time interfaces and staff training - in just 12 weeks.
- Modality work lists
- Smart‑text reporting
- Automated letters & SMS reminders
- Billing linked directly to the Cerner EMR
Impact
By migrating from CardioBase to a fully integrated Cerner EMR in just three months - and without overruns - Monash Health’s cardiology service has traded bottlenecks for seamless, scalable workflows. Manual ultrasound lists and double-keyed data have vanished, erasing transcription errors and freeing two distribution FTEs to focus on higher-value care coordination while slashing the flurry of “where are my results?” phone calls. The move also eliminates an ongoing third-party SMS subscription, turning a sunk cost into steady savings. Clinicians now log in remotely via Citrix with no perceptible lag, so productivity follows them to any ward or outreach clinic. Together, these gains equip a service that delivers more than 200 000 procedures a year with the speed, accuracy, and cost discipline needed to keep pace with its rapid growth and research ambitions.
- Go‑live achieved on time and on budget in 3 months.
- Two distribution FTE's redeployed; phone calls chasing results cut significantly.
- Ultrasound work lists removed manual data entry and transcription errors.
- Ongoing cost savings through discontinued third‑party SMS subscription
- Clinicians report remotely via Citrix with no loss of performance.
"Everyone loves the system here. What used to take four steps, we can now do in two with HealthTrack."
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