How switching to HealthTrack Cloud eliminated IT headaches, cut costs, and delivered a rock‑solid mobile platform.
Zero IT headaches after cloud migration
Moving from an RDP‑hosted server to HealthTrack Cloud eliminated disruption to patient services and administrative bottlenecks.
Around $8,000 in annual savings
Electronic prescribing replaced posting paper scripts for telehealth patients.
Stable, mobile‑ready platform
Described as “very robust” HealthTrack lets Dr Ritchie pull up results and dictate letters on his phone without downtime.
"Switching to the cloud fixed our IT issues overnight. HealthTrack has been very good for us - stable and robust. Unbeatable!"
Specialty
Respiratory & Sleep
No. of Doctors
3
Location
Queensland - Australia
HealthTrack Customer since
Challenge
A remote‑desktop server forced staff to reinstall peripherals at every log-in, and posting paper scripts was costing thousands of dollars. Multi‑click letter generation and PDF-based support manuals further slowed busy clinics and reduced patient throughput.
- RDP sessions reset peripherals daily, generating constant IT tickets.
- Scripts mailed to telehealth patients (around 15 per session) at $3.50 each.
- Letter creation required 6‑7clicks before dictation could begin.
- Support often arrived as 19‑page PDFs rather than live help.
Solution
HealthTrack Cloud replaced the remote server, eliminating RDP quirks. Built‑in e‑prescribing removed paper scripts, and the web‑based Doctor Portal introduced mobile dictation and billing. HealthTrack is now piloting ambient AI listening and intelligent letter generation.
- AI generated letters and clinical notes
- Mobile access and patient billing
- SMS reminders and automated workflows
- Cloud migration
- e-prescribing
Impact
HealthTrack Cloud has turned every consultation into structured data the moment words are spoken. Ambient AI transcription now listens in the background, capturing clinical notes, pre-filling fields and drafting letters in real time—so clinicians review rather than re-type. The shift away from a glitch-prone remote-desktop server erased every printer-and-scanner ticket, while e-prescribing has removed more than $5 000 a year in postage. Mobile dictation and billing from the Doctor Portal keep workflows fluid wherever care is delivered, and same-day letters still go out even as lung-cancer screening volumes climb. With intelligent correspondence poised to compress multi-click letter generation into a single confirmation, HealthTrack is converting silent minutes of admin into additional patient capacity and freeing staff to focus on higher-value tasks.
- Printer/scanner issues dropped to zero tickets after migration.
- Postage spend reduced by around $8 000 per year via e‑prescribing.
- Platform is “very robust” even when accessed via mobile devices, supporting remote workflows.
- Letters still completed same day, freeing time as lung‑cancer screening workload grows.
Ready to see what HealthTrack can do for your practice?
Discover the difference HealthTrack can make to your practice. Book a free, no-obligation demo, and we’ll show you what it can do.