How ACS replaced paper workflows and manual faxing with HealthTrack, enabling 35 cardiologists to report remotely and cutting admin friction across four sites.
100% electronic report distribution
Automatic distribution and error‑tracking replaced standing at a fax machine with hundreds of reports - freeing hours of admin time daily.
Remote reporting from anywhere
35 Cardiologists securely log-in from home, hospital, or overseas to read images, dictate letters, and lodge private billing.
Unified platform across all four sites
HealthTrack keeps four sites, 25 sonographers, and 24 admin staff working from a single database - avoiding duplicate records and lost paperwork.
“HealthTrack is an essential tool, right in the middle of everything we do - ensuring that we keep >35, 000 annual patient visits running smoothly.”
Specialty
Cardiology
No. of Doctors
35
Location
VIC - Australia
HealthTrack Customer since
Challenge
ACS inherited an entirely paper‑based workflow and a Genie install that required manual faxing of every report. Doctors dictated onto tape, admin re‑keyed billing, and remote work was impossible. Duplicate GP records hindered outreach, and limited training left staff ‘winging it’.
- Manual fax distribution of hundreds of reports per day.
- Outdated Genie database with scanned bundles instead of atomic documents.
- No change‑management resources - two weeks of training for 60+ staff proved insufficient.
- Duplicate contact records for the same GP broke reporting and analytics.
Solution
HealthTrack migrated Genie data, activated electronic distribution, and configured remote access for laptop and Mac users via CrowdIT. Admin now triage referrals, book across four sites, and track distribution errors in one interface.
- AI generated letters and clinical notes
- Mobile access and patient billing
- SMS reminders and automated workflows
- Cloud migration
- e-prescribing
Impact
Switching to HealthTrack has vaulted Australian Cardiovascular Specialists from tape, fax, and guess-work into a fully digital, anywhere-enabled practice. Decades of Genie data came across intact, and electronic distribution now fires reports straight to inboxes - no one queues at a fax machine and “distribution is a winner.”
Admin staff triage referrals, book four sites and track any delivery issues from a single screen, cutting re-keying and duplicated GP records in the process.
Clinicians read studies and bill from home or even on holiday via secure log-ins, while the Away Register shows who’s available in seconds, keeping rosters crystal-clear.
With mobile dictation and on-site billing through the Doctor Portal, the group has turned every consultation into revenue-ready data and reclaimed hours that once vanished into paperwork.
- Admin staff are no longer stuck by the fax machine; automatic distribution ‘is a winner’.
- Doctors read studies and bill privately from home or on holiday.
- Away register status clarify doctor availability in seconds.
- Doctor Portal enables mobile dictation and on‑site billing.
“I threw a party when we transitioned, the automatic distribution is fantastic.”
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