With HealthTrack, you can count on a dedicated support team who truly understand clinical and hospital practice management. Our team is committed to understanding how to streamline and secure the management of patient data and how to improve the patient experience in your workplace environment. This ensures that your hospital/practice benefits from the most reliable and up-to date system available.
Support is available to all HealthTrack users via phone, email, online through our website and even onsite if required.
Browse the Online Knowledge Base
The online knowledge base is designed to be your first port of call for support providing detailed information about the HealthTrack product, its various features, and enhancements and how it can benefit your practice/hospital department. It also includes a FAQ section to cover all those common questions our clients ask. Please search this knowledge base before logging a new problem via phone, email or online.
Our HealthTrack support team can be contacted on (07) 3105 9033 between the hours of 08:30am and 6:30pm eastern standard time Monday to Friday excluding Queensland and Brisbane Public Holidays.
You can email our support staff directly at
Report your problem online now
HealthTrack provides an online portal for customers to register and track progress of their issues. Please use this system to log problems
Occasionally, we will need to access your systems remotely to diagnose and resolve your problem. In the event that remote access is not available in your environment, we may be required to provide onsite support.
To use HealthTrack Cloud you will need to download Microsoft Azure RemoteApp client from the Microsoft web site.