HealthTrack specializes in providing custom business applications for the medical market - producing high quality and technologically advanced solutions for a variety of medical/clinical specialties. We have completed major development projects for some of the largest and most prestigious hospitals and private clinical practices in Australia.
We use leading edge Microsoft technologies to design and develop custom modules many of which are fully integrated with the core HealthTrack system and are able to be licensed as add-on modules to expand the functionality and value of the HealthTrack suite.
We also develop solutions that may be unique to a specific environment.
Our Software Development Services cover all aspects of programming and maintenance from basic web design, to developing complex multi-tier scalable client-server and web applications. Our primary focus and expertise is:
Please contact us regarding your specific requirements. We have more than 20 years experience in developing customer specific applications in the medical market place. (Download PDF)
Our systems support critical elements of a patients health care, (including personal data), therefore we are extremely focused on customer care. Our staff is dedicated to providing an excellent experience in all areas of customer care. If problems arise, we will work diligently to find a successful resolution.
Our mission is to have 100% of our customers satisfied and reference-able.
HealthTrack offers our customers telephone support between the hours of 08:30am and 6:30pm EST. Most issues related to HealthTrack can be resolved via our phone support.
With HealthTrack, you can count on dealing with experienced professionals who truly understand clinical and hospital practice management. We also understand how to streamline and secure the management of patient data and how to improve the patient experience in your environment. This ensures that your hospital/practice benefits from the most reliable and up-to date systems available.
HealthTrack provides an online knowledge base to assist our customers to use the HealthTrack system better. Please search this knowledge base before logging a new problem.
HealthTrack provides an online portal for customers to register and track progress of their issues. Please use this system to log problems.
Occasionally, we will need to access your systems remotely to diagnose and resolve your problem. In the event that remote access is not available in your environment, we may be required to provide onsite support.
Onsite visits may incur additional charges, including:
HealthTrack provides a free 1 day basic user training course with some advanced functionality, as part of the licensing process. Additionally - online training Videos provide a cost effective way of bringing new staff up to speed.
After initial training has been completed, additional training courses can be requested at any stage (e.g. when new staff start, or a new site goes live) - on a time and materials basis. Our customer support team can create custom training programs for your environment ranging from 'basic' to 'advanced' user training.
HealthTrack professional services team offers comprehensive implementation services for its products to ensure they are implemented effectively and they meet your expectations. As part of the implementation process, HealthTrack will spend time understanding your requirements and helping you determine how our solution, along with some internal process reengineering can improve your business.
Our project team is experienced in meeting delivering projects on time and managing your budget effectively.
The combination of strong project management processes and a properly trained staff are critical to the successful delivery and adoption of new business systems.